At INST Automation PLC Limited, we understand that in critical industrial environments, every hour of downtime carries a significant cost. Our logistics framework is optimized for speed, precision, and the global reach required to keep your operations running smoothly.

1. Trusted Carriers & Global Reach

To ensure your components arrive safely and on schedule, we partner exclusively with world-renowned logistics leaders:

  • Primary Carriers: DHL, FedEx, UPS, and TNT.
  • Coverage: Reliable express delivery to over 150 countries across Europe, the Americas, Asia-Pacific, and the Middle East.

2. Fast Dispatch & Order Processing

We prioritize the rapid movement of parts from our warehouse to your facility:

  • Same-Day Dispatch: For all “Ready Stock” items, we guarantee dispatch on the same business day, provided payment is confirmed before our carrier cutoff time.
  • Standard Processing: For other stocked modules, processing is typically completed within 1-2 business days.
  • Real-Time Tracking: As soon as your order leaves our facility, a tracking number and full shipping documentation will be sent to your registered email.

3. Industrial-Grade Packaging

We treat every module with the precision it deserves. To protect the integrity of your investment:

  • Factory Seals: All products are shipped in their original manufacturer packaging.
  • Enhanced Protection: We apply additional industrial-grade cushioning and outer-box reinforcement to ensure sensitive electronic components (CPU, I/O, Power Supplies) withstand international transit.

4. International Customs & Compliance

As a global supplier, we adhere to strict export standards:

  • Customs & Taxes: Import duties, VAT, and local customs clearance fees are the sole responsibility of the buyer. We recommend consulting your local customs office for specific rate estimates.
  • Documentation: We provide comprehensive commercial invoices and packing lists to facilitate smooth clearance.
  • Compliance: All shipments are processed in full accordance with international trade regulations and the laws of the destination country.

5. Shipping Modifications

If you need to update a shipping address or change the delivery method, please contact our team immediately at pambo@5gplc.com.

Note: Modifications cannot be made once the package has been handed over to the carrier and a Waybill (AWB) has been generated.

6. Lost or Damaged Shipments

While our return rate is exceptionally low, we take rare transit issues seriously:

  • Notification: Please report any lost or damaged packages within 24 hours of the scheduled delivery.
  • Requirements: Provide clear photos of the outer shipping carton, internal padding, and the intact (or damaged) factory seals.
  • Resolution: We will work directly with the carrier’s claims department to expedite a replacement or refund, ensuring your project stays on track.