At INST Automation PLC Limited, we are committed to protecting the privacy and security of our business partners and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website to request quotes or technical information regarding our PLC and DCS modules.

1. Information We Collect

Because our platform operates on a Request for Quote (RFQ) basis rather than direct e-commerce, we primarily collect professional business information, including:

  • Contact Information: Name, job title, company name, email address, and phone number.

  • Inquiry Details: Specific part numbers (ABB, GE, Honeywell, etc.), quantities, and technical requirements.

  • Technical Data: IP address, browser type, and usage data collected via cookies to improve website performance.

2. How We Use Your Information

We use the data collected strictly for professional business purposes:

  • To provide accurate price quotations and technical support.

  • To process and dispatch orders via our global logistics partners.

  • To manage our 12-Month Warranty and after-sales service.

  • To communicate updates regarding hard-to-find or discontinued components that may be relevant to your industry.

3. No Online Transactions

Please note that INST Automation PLC Limited does not facilitate direct online payments or checkout processes on this website.

  • We do not collect or store credit card numbers or bank account details through our WordPress site.

  • Financial transactions are handled through secure, offline professional banking methods (e.g., Wire Transfer/T/T) after a formal Proforma Invoice is issued.

4. Data Sharing and Global Transfers

To ensure our “Same-Day Dispatch” to over 150 countries, we may share necessary contact information with:

  • Logistics Providers: DHL, FedEx, UPS, and other freight forwarders for international shipping.

  • Compliance Authorities: When required for customs clearance or legal export/import documentation.

  • Internal CRM: To maintain your order history and warranty status.We never sell or rent your business data to third-party marketers.

5. Cookies and Tracking

We use standard WordPress cookies to enhance your browsing experience. These help us understand which industrial components (e.g., ABB S800, Honeywell TDC 3000) are most in demand so we can better manage our inventory. You can choose to disable cookies in your browser settings.

6. Data Security

We implement industry-standard security measures to protect your professional information from unauthorized access. As a supplier of critical infrastructure components, we understand the importance of system integrity and treat your data with the same level of precision.

7. Your Rights

Under international data protection laws (such as GDPR), you have the right to:

  • Request access to the information we hold about you.

  • Request the correction or deletion of your business contact details.

  • Opt-out of any future marketing communications.